I just wanted to update you on the situation regarding our service, Family Mediation Central Scotland (FMCS).
Although our office remains closed and we are not currently meeting with clients face-to-face, we can offer Intake Appointments and Family Mediation sessions online.
Our Child Contact Centres are now open on Saturdays. Weekday contact will commence from 7th September onwards, offering a limited service at the present time due to the current restrictions. This will be monitored on an ongoing basis and we will attempt to open more of our contact centre services when we are confident it is safe to do so. Please see the video link below for more information on our new procedures.
In the meantime, our Digital Post Box Service remains available to existing and new clients. This service has been well-used by parents during lockdown for making arrangements via FMCS for indirect contact with children, for example, exchanging photos, videos or messages, the idea being that our staff can act as go-betweens. We appreciate the importance of trying to maintain at least some family connections during this difficult time when the service is suspended.
If you are interested in any of the above, please visit the ‘Contact Us’ page, send us an e-mail and a member of staff will be in touch. Alternatively, our telephone line (01786-472984) is still operational for any enquiries or to make an appointment. If you would like to leave a message, a member of staff will call you back.
I understand that there has been a drastic change in the way we are able to provide our service to you, and I thank you for bearing with us at this challenging time for us all.
Please stay safe and keep well.
The Service Manager
With the present Covid-19 social distancing measures in place, it may be more difficult for children to keep in contact with parents or other family members they do not live with. For parents who do not have direct contact with one another, we can provide a digital post box service to keep parents updated as to how their child is during the current restrictions.
What we can provide
How we keep you safe
The following protocols are in place for using this service and must be adhered to
Where possible, please send all items for forwarding as an email attachment. All videos should be sent by WhatsApp. If you would like to consider using this service, please get in touch by phone, e-mail or through the Contact Us section on this website.