Coronavirus update

I just wanted to update you on the situation regarding our service, Family Mediation Central Scotland (FMCS). 

Our Contact Centres are now open. Please see following information regarding specific centres -

Stirling - open Monday to Saturday

Falkirk - open Tuesdays and Saturdays

Alloa - open every second Saturday

Availability at all of our Contact Centres is limited due to the high demand on the service.

Mediation and intake appointments will still be offered online. 

Our Digital Post Box Service remains available to existing and new clients. This service has been well-used by parents during lockdown for making arrangements via FMCS for indirect contact with children, for example, exchanging photos, videos or messages, the idea being that our staff can act as go-betweens.  

If you are interested in any of the above, please visit the ‘Contact Us’ page, send us an e-mail and a member of staff will be in touch. Alternatively, our telephone line (01786-472984) is still operational for any enquiries or to make an appointment. If you would like to leave a message, a member of staff will call you back. 

Thank you.

Kathleen Frew
Service Manager

With the present Covid-19 social distancing measures in place, it may be more difficult for children to keep in contact with parents or other family members they do not live with.  For parents who do not have direct contact with one another, we can provide a digital post box service to keep parents updated as to how their child is during the current restrictions.    

What we can provide

•  A regular email update about, from or to your child.  Frequency of messaging will be agreed in advance between both parents and the service.   
• Photographs or scanned drawings. 
• Videos of child (via WhatsApp). 

 How we keep you safe  

• We will not share contact details, including email addresses, between parents.  All correspondence you receive will come from an fmcs (family mediation central) email address or our WhatsApp account. 
• We will read or watch everything sent between parents and reserve the right not to pass on anything we have concerns about.
• Videos and photographs will be deleted from our system once they have been sent to the other parent. 

The following protocols are in place for using this service and must be adhered to

• Keep the messages for/about/from the child and do not attempt to engage with the other parent. 
• Do not make promises you cannot keep at this time
• Do not ask personal questions or make negative comments about the other parent or wider family. 
• Do not make requests for money or other items.  
• Please make videos no longer than 2 minutes in duration.  

Where possible, please send all items for forwarding as an email attachment.  All videos should be sent by WhatsApp.    If you would like to consider using this service, please get in touch by phone, e-mail or through the Contact Us section on this website.